Last updated: January 26, 2026

These Terms and Conditions (“Terms”) govern the use of services, participation in activities, experiences, events, reservations, and any products provided by Timeout Aventura — the entity responsible for organizing and providing adventure activities, nature tourism, and events, headquartered at Rua de Santa Luzia nº 827, 4990-725 Ponte de Lima, Portugal, registered with RNAAT under number 370/2020 (“Company”, “We”, “Our”).

By making a reservation, purchasing, or participating in any activity provided by the Company, the Client (“Client”, “You”, “the Participant”) explicitly accepts these Terms.

1. Subject Matter

1.1 These Terms apply to all activities, experiences, events, excursions, courses, packages, services, products, and contractual interactions between the Client and the Company, including reservations made online, by phone, email, or in person.

1.2 Each activity or service may also include Specific Conditions or rules (described on the product page or in the program sent to the Client), which are considered an integral part of these Terms.

2. Reservations, Payments and Confirmation

2.1 The reservation of activities is only considered valid after confirmation by email or other means of communication by the Company.

2.2 Published prices include VAT at the legal rate in force, unless otherwise indicated.

2.3 Payments can be made through the means made available by the Company (card, transfer, etc.), as indicated at the time of booking.

2.4 The Company reserves the right to refuse or cancel a reservation in case of pricing errors, incorrect data provided by the Client, or other legitimate reasons, with a full refund if applicable.

3. Cancellations and Refunds

3.1 The Client may cancel their reservation at any time, respecting the deadlines and conditions indicated at the time of booking or in the specific policy of each activity.

3.2 In case of cancellation by the Client outside the defined deadlines, there may be partial or total retention of the amount paid, according to the agreed Special Conditions.
3.3 If the Company cancels the activity due to force majeure, safety or lack of technical conditions, the Client will be entitled to a full refund or rescheduling at no additional cost.
3.4 The specific refund and cancellation conditions applicable will always be those communicated in the booking confirmation.

4. Changes to Activities

4.1 The Company may, for reasons of safety, weather, logistics or operational reasons, change the schedule, route, location or instructors of an activity, while maintaining the objective of the experience.

4.2 Such changes do not constitute a breach of contract as long as they do not compromise the essential aspects of the contracted service.

5. Responsibility and Safety

5.1 The activities offered involve inherent physical, environmental or technical risks.

5.2 The Client declares to be in adequate health to participate in the chosen activities. In case of doubt, prior medical consultation is recommended. 5.3 The Client agrees to follow all safety instructions, rules, and guidelines provided by the Company’s professionals. Failure to comply may result in exclusion from participation without the right to a refund.

5.4 The Company will not be responsible for losses, damages, injuries, or accidents resulting from deliberate non-compliance with safety rules or conditions of participation.

6. Client Obligations

6.1 It is the Client’s responsibility to provide correct and complete information at the time of booking.

6.2 The Client must present identification documentation when requested and meet the legal requirements of the activities.

6.3 Personal equipment and luggage are the Client’s responsibility, unless expressly indicated otherwise.

7. Image Rights and Content

7.1 The Company may capture photographs or videos during the activities. The Client authorizes the use of these materials for promotional, communication, and social media purposes, unless expressly indicated otherwise.

8. Data Protection

8.1 The personal data collected is processed in accordance with the Company’s Privacy Policy, available on the website and an integral part of these Terms.

9. Applicable Law and Jurisdiction

9.1 These Terms are governed by Portuguese law.

9.2 For any disputes relating to these Terms, the parties agree to submit to the competent Portuguese courts, without prejudice to mandatory legal provisions regarding consumer protection.

10. Final Provisions

10.1 The Company may, at any time, amend these Terms by publishing the new version on the website. The applicable version is always the one available at the time of booking or contracting.

10.2 If any provision of these Terms is deemed invalid or unenforceable, this does not affect the validity of the remaining provisions.